So, there’s been some changes at the Mothership Sephora recently.
I guess Sephora has decided to open up a Canadian warehouse in Canada which is great-I guess?! That means orders will ship duty free and no extra Border crossing fees. The other reason they’ve decided to start the Canada-based warehouse is that they’ve changed their return policy too.
If your purchase was before June 27, 2015: Returns must be received within 60 days from the date of purchase.
If your purchase was on or after June 27, 2015: Returns must be received within 30 days from the date of purchase.
So, they have to ship stuff faster to Canadians because 2 weeks to get your order is no longer acceptable when you only have 30 days to return stuff. BOOM, new warehouse in Canada is the result.
Items purchased in store and returned within 30 days of your original purchase date along with your receipt will be refunded or exchanged at your preference. Items accompanied by a receipt but returned after 30 days will not be eligible for a refund. Instead we will gladly offer to you a product exchange or merchandise credit. Items returned without a receipt but found within our system will be processed according to the Sephora refund and exchange policy. Any products not accompanied by a receipt and not verifiable within our system will be ineligible for a refund, exchange, or store credit.
The other thing that’s changed because of this new warehouse, is that Sephora can’t stock certain items that don’t comply with Canadian packaging laws(french must be on all packages in Canada) or containing certain ingredients.
Sephora has released a list of the main brands that will no longer be available to Canadians and you can see it HERE on Smart Canucks.
Some brands are showing not available to Canada or out of stock right now, but that should change as items arrive in the Canadian warehouse they’re saying. At least I hope so! Most of Laura Mercier is not available anymore, some Bobbi Brown, like a LOT of stuff. Go take a look your jaw will drop. But I did go in-store today, and Laura Mercier DOES have French on the packaging, so the products not being online is just a hiccup is all. And that is also probably the case for some other brands too.
So,this means that you might want to hop on over to your local Sephora and stock up on some things that probably will be disappearing from the shelves soon? I don’t know man…. this has taken beauty shopping back to 1995 when we had nothing beauty wise to choose from except the usual department store brands. And since I’ve vowed to no longer buy L’OREAL(EXCEPT VICHY I WON’T GIVE UP VICHY I LIKE THEM)…. HAHAHAHAHA….they own like EVERYTHING. Which just reinforces my blog change and wanting to blog about STUFF, LIFE, not just beauty anymore.
According to my friends on Twitter, the brands sold at Shoppers Drug Marts comply, so I’m betting Sephora will now sell similar brands too. Which means, you’re better off shopping at Shoppers now because seriously the Optimum Rewards program is SO much better than anything Sephora gives us.
Anybody out there work for Sephora Canada and can tell us anything else?
UPDATE Thanks to Liz @Reductionista
UPDATED AGAIN: Liz went to another Sephora and they told her they know nothing about and nothing will change. Then someone on Instagram has told us that most things will be restocked, but again everything has to be compliant with Canadian packaging and ingredient laws. So, they expect hiccups but hopefully most will be resolved.
Again, it’ll be up to individual companies to make the packaging compliant, but it’s pretty expensive to adjust packaging according to some of my friends who have companies. As far as any ingredient that isn’t compliant-yeah, well that is something that probably won’t change.
Hopefully, things will get back to mostly normal, but it’ll take some time.